FAQs

Yes, you can update your existing booking. Simply reply to your confirmation email with the details of the changes you’d like to make. Please note that all modification requests must be made in writing, we’re unable to process changes over the phone. This helps us keep an accurate record of your request.

Yes. Your payment is processed through one of the world’s leading secure payment providers. All transactions are fully encrypted and protected against fraud, ensuring your details remain safe at every step.

Yes, cancellations are accepted with at least 14 days’ notice before the travel date. Please note, a £50 cancellation fee applies. No refund will be issued for cancellations made within 7 days of travel.

Can I get a full refund?

• If a booking is cancelled in writing more than 14 days before the date of travel, a full refund (minus the £50 cancellation fee) will be processed within 7–10 working days.
• If a booking is cancelled less than 14 days but more than 72 hours before travel, 50% of the total booking amount will be deducted.
• If a booking is cancelled less than 72 hours before the scheduled journey, no refund will be issued, and full payment will remain due to Minibus Transports. All deposits are non-refundable for bookings cancelled by the customer.

All bookings are subject to Minibus Transports’ terms and conditions. It is the customer’s responsibility to read, understand, and agree to these terms before booking.

Waiting Time Charges

• Free waiting time: 10 minutes maximum.
• After that, waiting time is charged as follows:
• Up to 8-seater minibus: £50 per hour (minimum £30 for half an hour)
• 12–16 seater minibus: £60 per hour (minimum £30 for half an hour)
• 19–33 seater minibus: £80 per hour (minimum £40 for half an hour)
• 40–54 seater coach: £90 per hour (minimum £50 for half an hour)

Airport Bookings

A maximum of 20 minutes’ free waiting time is allowed. After that, waiting charges apply as listed above.

Yes, you can pay in cash. A minimum 30% deposit is required to confirm your booking. The remaining balance must be paid in cash on the day before the journey.

If you prefer to pay by bank transfer or card, the balance must be cleared at least 3 days before the planned travel date.

Please note, we do not accept card payments on the day of travel.

The hire price is based on total driving time and fuel usage. If additional stops increase the journey time or distance, the cost will be adjusted accordingly to cover the extra fuel and driver hours.

Yes. For airport transfers, we allow a maximum of 20 minutes’ free waiting time.

After this period, standard waiting time charges will apply.

If the customer refuses to pay the applicable waiting time charges, Minibus Transports reserves the right to cancel the booking and terminate the journey.

No, we provide minibus with drivers only.

Yes, we offer a convenient meet-and-greet service for airport transfers.

• For minibuses up to 8 seats, your driver will meet you inside the arrivals area, holding a name board.
• For minibuses and coaches from 9 to 54 seats, the driver will wait in the designated coach parking area.

Upon request, we can arrange a meet-and-greet service for larger vehicles, though an additional charge may apply.

We usually share driver details one day before your scheduled service. Once you arrive at the airport, simply contact the driver, and they will share their exact location and guide you to the pick-up point.

We understand that flight delays happen, and we do our best to accommodate them.

Initial Grace Period

We offer a 20-minute grace period from the agreed pickup time after the flight lands. After this period, standard waiting time charges will apply.

Flight Tracking

We actively monitor all flight arrival times to help minimise parking or waiting charges. If you have provided your flight number, you will not be charged extra for delays caused by late landings, as we track all UK airport arrivals.

Alternative Arrangements

If a flight is delayed by more than 1 hour and 20 minutes, we may need to reassign the minibus to another job and arrange an alternative vehicle or multiple vehicles for your transfer.

Booking Adjustment

You can adjust your booking time in advance if you expect a delay or need additional time after landing.

Yes, we monitor all flights to ensure you are not charged for late arrivals, provided you have supplied your flight number at the time of booking.

Providing Flight Information

After completing your payment, you will be prompted to add additional details, including your flight number and any special notes for the driver. Supplying this information allows us to track your flight accurately and adjust the pickup time accordingly.

Late Pickup Charges

While no charges apply for genuine flight delays when a flight number has been provided, waiting time charges may apply if your flight has landed but you delay exiting the airport after the driver has arrived.

Coaches are maintained to a higher standard than required by legislation.

Safety Comes First

We take safety seriously at londoncoaches. So you can rest assured that our minibuses and coaches have the latest safety features and undergo regular checks to ensure they are always in top condition. Our minibuses and coaches are driven by experienced and DBS-checked drivers who prioritize your safety and comfort. Our coaches comply with Euro 6 emissions standards, being eco-friendly for travel.

Smoking or vaping is not allowed; stops can be made upon request.

Most vehicles have Bluetooth or aux lead connectivity for personal music.